Refund policy

 

We accept returns and exchanges within 30 days of delivery for items in brand new, unworn condition with all original packaging.

Engraved or personalized pieces are final sale and not eligible for return or exchange, unless received defective.

To start a return, you can visit our Return Portal or contact us at contact@briller.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@briller.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Please visit our Return Portal to make an exchange or contact us at contact@briller.com. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Refunds apply only to eligible merchandise returned in accordance with this policy.

Original shipping charges, expedited shipping fees, express shipping services, customs duties, taxes, and other non-merchandise charges are non-refundable once an order has shipped.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@briller.com.