Refund policy

We accept returns and exchanges within 30 days of delivery for items in brand new, unworn condition with all original packaging.

Each order is eligible for one exchange. Items received as part of an exchange are not eligible for an additional return or exchange. This does not affect coverage for defective items under our warranty.

Engraved or personalized items are final sale and cannot be returned or exchanged unless they arrive defective.

To start a return or exchange, visit our Return Portal or contact us at contact@briller.com.

If your return is approved, we'll provide a prepaid return shipping label and return instructions. Approved returns must be shipped within 7 calendar days of receiving your return label. Returns shipped after this period may no longer be eligible for a refund or exchange.

Items returned without prior return authorization will not be accepted.

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible so we can make it right.

Customers within the European Union have the right to cancel or return their order within 14 days of delivery in accordance with applicable consumer protection laws. Returned items must be unworn, unused, in their original packaging, and accompanied by proof of purchase.

Once your return has been received and inspected, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

Refunds apply only to eligible merchandise returned in accordance with this policy. Original shipping charges, expedited shipping fees, express shipping services, customs duties, taxes, and other non-merchandise charges are non-refundable once an order has shipped.

If more than 15 business days have passed since your refund was approved, please contact us at contact@briller.com.