Warranty

A two-year warranty is included with every purchase — our quiet promise that craftsmanship comes standard.

Warranty Coverage

Our warranty covers manufacturing defects and craftsmanship issues. It ensures that your jewelry will be free from defects in materials and workmanship.

What the warranty does not cover

• Accidental damage, loss, or theft

• Damage from misuse, improper care, or neglect

• Normal wear and tear (e.g. scratches, discoloration)

• Broken or snapped chains

• Damage from unauthorized repairs or alterations

• Loss of stones larger than 0.10 carats.

Making a warranty claim

If you believe your jewelry has a manufacturing defect covered by our warranty, follow these steps to initiate a warranty claim:

1. Reach out to our customer support team via email at contact@briller.com or by phone at +1 866 273 6465.

2. Describe the issue and provide proof of purchase (receipt or invoice) to establish the purchase date and authenticity of the item.

3. Our team will guide you through the warranty claim process, which may involve returning the item for inspection. We will determine if the issue is covered by the warranty and proceed with necessary repairs, replacements, or other resolutions.