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Warranty
Stainless Steel
If your jewelry ever snaps, breaks, tarnishes, fades, or experiences any issue under normal wear, we will replace it free of charge.
This includes broken links, snapped chains, clasp failure, discoloration, or finish issues.
A flat $30 shipping and handling fee applies to cover shipping both ways.
We are not responsible for lost or stolen items, intentional damage, or damage resulting from improper care or unauthorized repairs.
Warranty coverage applies to the original purchaser only.
Sterling Silver
Our two-year warranty covers manufacturing defects and craftsmanship issues only.
This warranty applies to defects in materials or workmanship identified under normal use within two years of purchase.
We are not responsible for broken or snapped chains, clasps, or links, tarnishing or oxidation, natural changes in appearance, normal wear and tear including scratches or finish changes, accidental damage, misuse, improper care, neglect, lost or stolen items, or damage resulting from unauthorized repairs or alterations.
Warranty coverage applies to the original purchaser only.
Solid Gold
Our two-year warranty covers manufacturing defects and craftsmanship issues only.
This warranty applies to defects in materials or workmanship identified under normal use within two years of purchase.
We are not responsible for broken or snapped chains, clasps, or links, tarnishing or oxidation, natural changes in appearance, normal wear and tear including scratches or finish changes, accidental damage, misuse, improper care, neglect, lost or stolen items, or damage resulting from unauthorized repairs or alterations.
Warranty coverage applies to the original purchaser only.
Making a warranty claim
If you believe your jewelry has a manufacturing defect covered by our warranty, follow these steps to initiate a warranty claim:
1. Reach out to our customer support team via email at contact@briller.com or by phone at +1 866 273 6465.
2. Describe the issue and provide proof of purchase (receipt or invoice) to establish the purchase date and authenticity of the item.
3. Our team will guide you through the warranty claim process, which may involve returning the item for inspection. We will determine if the issue is covered by the warranty and proceed with necessary repairs, replacements, or other resolutions.