FAQ’S

Standard shipping is free to the U.S., Canada, and the U.K. Express shipping costs $15 USD for U.S. orders and $50 USD for orders to Canada and the U.K. For other destinations, available shipping options and prices appear at checkout.

Shipping charges are non-refundable once an order has shipped. This includes expedited and express shipping services. Refunds apply only to eligible merchandise returned in accordance with our Return Policy.

Standard Shipping – Free
Free for all orders within the U.S., Canada, and the U.K.

U.S. orders are typically delivered within 3–5 business days after shipping.
Canada and U.K. orders are typically delivered within 6–10 business days after shipping.

Express Shipping
$15 USD within the U.S.
$50 USD to Canada and the U.K.

U.S. orders are typically delivered within 1–2 business days after shipping.
Canada and U.K. orders are typically delivered within 2–4 business days after shipping.

Orders are processed Monday through Friday. Our daily order cutoff is 12 PM Pacific Time.
Orders placed after the cutoff, on weekends, or on holidays begin processing the following business day.

Shipping options, rates, and delivery times for other international destinations are shown at checkout.

As soon as your order is shipped we will send you a tracking number Via Email.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please contact us.

Shipping times vary depending on the shipping method selected and your location.

Within the U.S., Standard shipping typically takes 3–5 business days, while Express shipping delivers within 1–2 business days.

For Canada, the U.K., and other international destinations, shipping times may vary depending on the destination and local carrier processing.

Yes, we do offer international shipping to select countries. Shipping costs and estimated delivery times will be provided during the checkout process based on your location.

We accept returns and exchanges within 30 days of delivery for items in brand new, unworn condition with all original packaging.

During the holiday season, orders placed between November 3rd and December 15th are covered by our Extended Holiday Return Policy, allowing returns or exchanges until January 15th.

Original shipping charges, expedited shipping fees, and express shipping services are non-refundable once an order has shipped.

Engraved or personalized pieces are final sale and not eligible for return or exchange, unless received defective.

To initiate a return or exchange, please visit our return portal https://www.briller.com/a/return? or contact our customer care team via email. They will guide you through the process and provide you with the necessary instructions and shipping details.

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards (Visa, MasterCard)
• PayPal
• Afterpay
• Shop-Pay

We partnered with Afterpay and Shop Pay to offer the flexibility to pay for your purchases in monthly installments, allowing you to spread the cost of your desired items over a set period.

Our website provides a size guide to help you determine the appropriate size for rings, bracelets, and other items. You can refer to this guide to find the perfect fit.

Proper care varies based on the type of jewelry. Generally, avoid exposing your jewelry to harsh chemicals, perfumes, lotions, and extreme temperatures.