FAQ

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Shipping and returns

What are your delivery times?

Delivery is based on the selected shipping method.

Standard Shipping

Delivery in 3 to 5 business days.

Express Shipping

Delivery in 1-2 business days.

Briller cannot ship to PO boxes. Orders to PO boxes are subject to cancellation.

Orders will be processed and shipped same day if received by 4:00 pm PDT, excluding weekends and holidays

How much will shipping cost?

Briller offers free standard shipping for all orders.

We also offer express shipping at an additional cost.

Express shipping - $30.00

Items above $800.00 get free express shipping.

Can you provide worldwide shipping?

Yes. Briller offers free worldwide shipping.

How do I return my product?

Please visit our return portal to start your returns process.

Materials and care

Is Briller using real gold?

Yes. Briller only offers 14K, or 18K solid gold. Never plated or filled.

Are Briller Diamonds conflict-free?

Yes. Briller only uses diamonds sourced from countries that are full participants in the Kimberley Process.

How do I clean my Briller jewelry?

The best way to clean your Briller jewelry is to use lukewarm water, a dish detergent with no additives and the Briller cleaning cloth that won’t leave fabric particles behind.

Warranty and repairs

Do you have warranty?

Yes. Briller stands behind the craftsmanship and the quality of our jewelry and offers a free 1 year manufacturing warranty.

What does the warranty cover?

Briller will cover any manufacturing defects in material or workmanship for 1 year from the date of purchase. 

Briller will either repair or replace the warrantied item without charge. Replacements are considered a one time courtesy.

How do I start a warranty process?

To start a warranty process please contact our customer care team,

Call  +1 866 273 6465

Email contact@briller.com

Do you offer extended warranties?

Briller does not offer extended warranty at the moment.

Does Briller offer repairs?

Yes. Please contact our customer care team to start a repair process.

Call  +1 866 273 6465

Email contact@briller.com

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