FAQ’S

Briller offers free standard shipping on all orders within the U.S., Canada, and the U.K. We also offer Express shipping for an additional cost of $30.00. Orders over $800 qualify for free Express delivery.

Shipping rates and delivery times for other countries may vary depending on location.

Standard Shipping – Free

Free for all orders within the U.S., Canada, and the U.K.

Orders placed by 2 PM PDT, Monday–Friday, are delivered within 3–5 business days.

Express Shipping – $30

Free for all orders $800 and above.

Orders placed by 2 PM PDT, Monday–Friday, are delivered within 1–2 business days.

Orders are processed and shipped via UPS Monday through Friday when placed by the cutoff time, or the following business day if placed after. The carrier will make three delivery attempts before returning the shipment to our warehouse.

Shipping times and rates for other countries may vary depending on location.

As soon as your order is shipped we will send you a tracking number Via Email.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please contact us.

Shipping times vary depending on the shipping method selected and your location.

Within the U.S., Standard shipping typically takes 3–5 business days, while Express shipping delivers within 1–2 business days.

For Canada, the U.K., and other international destinations, shipping times may vary depending on the destination and local carrier processing.

Yes, we do offer international shipping to select countries. Shipping costs and estimated delivery times will be provided during the checkout process based on your location.

We accept returns and exchanges within 30 days of delivery for items in brand new, unworn condition with all original packaging.

During the holiday season, orders placed between November 3rd and December 15th are covered by our Extended Holiday Return Policy, allowing returns or exchanges until January 15th.

Engraved or personalized pieces are final sale and not eligible for return or exchange, unless received defective.

To initiate a return or exchange, please visit our return portal https://www.briller.com/a/return? or contact our customer care team via email or phone. They will guide you through the process and provide you with the necessary instructions and shipping details.

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards (Visa, MasterCard)
• PayPal
• Afterpay
• Shop-Pay

We partnered with Afterpay and Shop Pay to offer the flexibility to pay for your purchases in monthly installments, allowing you to spread the cost of your desired items over a set period.

Yes — every Briller purchase includes a complimentary 2-year warranty. This warranty covers any manufacturing defects in material or workmanship under normal use during the warranty period.

Our warranty covers manufacturing defects and craftsmanship issues. It ensures that your jewelry will be free from defects in materials and workmanship.

No, warranty does not cover accidental damage or normal wear and tear. These issues are generally not considered manufacturing defects and may be addressed through jewelry maintenance or repair services.

If you believe your jewelry has a manufacturing defect covered by our warranty, follow these steps to initiate a warranty claim:

1. Contact Us: Reach out to our customer support team via email at contact@briller.com or by phone at +1 866 273 6465.
2. Provide Information: Describe the issue and provide proof of purchase (receipt or invoice) to establish the purchase date and authenticity of the item.
3. Inspection and Resolution: Our team will guide you through the warranty claim process, which may involve returning the item for inspection. We will determine if the issue is covered by the warranty and proceed with necessary repairs, replacements, or other resolutions.

Our warranty is generally non-transferable and is valid only for the original purchaser.

Our website provides a size guide to help you determine the appropriate size for rings, bracelets, and other items. You can refer to this guide to find the perfect fit.

Proper care varies based on the type of jewelry. Generally, avoid exposing your jewelry to harsh chemicals, perfumes, lotions, and extreme temperatures.