Answers to most common questions about products, orders, shipments, and payments.
Shipping & Delivery
How much does shipping cost?

Briller offers free standard shipping on all orders, we also offer Express shipping at an additional cost of $30.00. Items above $800 get free Next Day delivery.

What are the shipping options available?

Standard shipping - free

Free for all orders. Orders placed by 2pm PDT Monday - Friday will be delivered within 3-5 business days.

Express shipping - $30

Free for all orders $800 and above. Orders Placed by 2pm PDT Monday - Friday will be delivered within 1-2 business days.

Orders are processed and shipped via UPS Monday to Friday when placed by cutoff time or the following business day when placed after cutoff. Carrier will make 3 delivery attempts before returning the shipment to our warehouse.

How long does shipping take?

Shipping times vary depending on the shipping method selected and your location. Standard shipping typically takes between 3-5 business days, while express shipping delivers within 1-2 business days.

Do you offer international shipping?

Yes, we do offer international shipping to select countries. Shipping costs and estimated delivery times will be provided during the checkout process based on your location.

Exchanges & Returns
What is your return policy?

We have a 30-day return policy. If you're not satisfied with your purchase, you can return the item within 30 days of receipt for a full refund or exchange. Please refer to our Return Policy page for detailed information.

How do I initiate a return or exchange?

To initiate a return or exchange, please visit our return portal https://www.briller.com/a/return? or contact our customer care team via email or phone. They will guide you through the process and provide you with the necessary instructions and shipping details.

Ordering and Purchasing
How do I place an order?

To place an order, simply browse our website, select the desired item, choose your preferences (size, metal type, etc.), and click the "Add to Cart" button. Follow the checkout process to complete your purchase.

How do I track my order?

After placing an order, you will receive a confirmation email with a tracking number once your order is shipped. You can track your package using this number through our designated carrier.

What payment methods do you accept?

We accept the following payment methods:

  • Credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards (Visa, MasterCard)
  • PayPal
  • Afterpay
  • Shop-Pay
Can I pay for my order in installments?

Yes, we partnered with Afterpay and Shop Pay to offer the flexibility to pay for your purchases in monthly installments, allowing you to spread the cost of your desired items over a set period.

Do you have warranty?

Yes, we stand behind the quality of our jewelry and offer a free lifetime warranty to provide our customers with peace of mind regarding their purchase.

What does your warranty cover?

Our lifetime warranty covers manufacturing defects and craftsmanship issues. It ensures that your jewelry will be free from defects in materials and workmanship for life.

Does the warranty cover accidental damage or normal wear and tear?

No, our lifetime warranty does not cover accidental damage or normal wear and tear. These issues are generally not considered manufacturing defects and may be addressed through jewelry maintenance or repair services.

Making a Warranty Claim

If you believe your jewelry has a manufacturing defect covered by our warranty, follow these steps to initiate a warranty claim:

  1. Contact Us: Reach out to our customer support team via email at contact@briller.com or by phone at +1 866 273 6465.
  2. Provide Information: Describe the issue and provide proof of purchase (receipt or invoice) to establish the purchase date and authenticity of the item.
  3. Inspection and Resolution: Our team will guide you through the warranty claim process, which may involve returning the item for inspection. We will determine if the issue is covered by the warranty and proceed with necessary repairs, replacements, or other resolutions.
Warranty Transferability

Our jewelry warranty is generally non-transferable and is valid only for the original purchaser.

Product Information and Care
How do I find out the size of a ring, necklace or bracelet?

Our website provides a size guide to help you determine the appropriate size for rings, bracelets, and other items. You can refer to this guide to find the perfect fit.

How should I care for my jewelry?

Proper care varies based on the type of jewelry. Generally, avoid exposing your jewelry to harsh chemicals, perfumes, lotions, and extreme temperatures. Refer to our Jewelry Care Guide for detailed instructions on how to keep your jewelry in excellent condition.