30 Days Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. No Returns are possible after 30 days of receiving the product.

You can return an item for any reason, but your item must be in the same condition as when you received it. If the item is defective or incorrect please contact us at email contact@briller.com or Phone  +1 866 273-6465.
Returned item must be its original packaging and in a new (resalable) condition.


  • The full name of the person who placed the order.
  • The order number.
  • Any items you have accepted and then returned are your responsibility until they reach our warehouse. Please package the product securely.

Damages and issues ( Defective Products )

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means You do not have to pay any shipping costs for Return Shipping and the Re-stocking fee is not applicable

For your responsibility ( Customer Remorse )

If the return is due to the customer’s problem (such as: don’t like/want the item, ordered a wrong product/size), Then return shipping fees are not refundable. You are responsible for the fixed return shipping fee of $10

Restocking fees

You will not be charged a restocking fee from Briller


To be eligible for a replacement, the electric scooter should be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.

  • Please contact us at contact@briller.com before starting an exchange process.
  • Customers are responsible for the actual cost of return shipping .
  • Exchange Portal: Click Here

For non-quality issues, no replacements are possible after 30 days of receiving the product.


We do not offer returns on used items except in EXTREME cases of breakage/malfunction.
Before a return is sent, the customer must have written approval of said return from Briller. If a customer sends a return without the written consent of Briller, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.
If your approved return passes our inspection, you may receive an exchange, store credits, or a refund.

If we pass your return request, we will provide the shipping label.

Please notify us as soon as possible after you send your return by emailing contact@briller.com and provide a tracking number. Once we received the item, we will either replace the item or give you a refund.

If non-returnable items are returned without authorization from our Customer Service Team, they will be returned to the customer immediately and the customer will be notified. 


In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact the email and provide us with photo or video proof.

Exchange Portal: Click Here


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

If you haven’t received a refund after 10 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email contact@briller.com.

How long will it take to receive a refund?

Briller will notify you at the email address on file when we process your return.

Refunds will be credited to the purchasers original method of payment. We will process the refund as soon as possible. We estimate refunds will be made by your payment method provider within 7-10 working days.

If you have questions about this Return and Refund Policy, please contact us through our contact page or via the contact information below:

Email Us: contact@briller.com
Call Us: +1 866 273-6465
Address: 1321 N Columbia Center Blvd, Kennewick, WA 99336, United States