Our lifetime warranty covers manufacturing defects and craftsmanship issues. It ensures that your jewelry will be free from defects in materials and workmanship for life.

• Accidental damage, loss, or theft.
• Damage due to misuse, improper care, or neglect.
• Normal wear and tear, including scratches.
• Damage resulting from unauthorized repairs, alterations, or modifications.
• Loss of stones larger than 0.10 carats.

If you believe your jewelry has a manufacturing defect covered by our warranty, follow these steps to initiate a warranty claim:

1. Reach out to our customer support team via email at contact@briller.com or by phone at +1 866 273 6465.

2. Describe the issue and provide proof of purchase (receipt or invoice) to establish the purchase date and authenticity of the item.

3. Our team will guide you through the warranty claim process, which may involve returning the item for inspection. We will determine if the issue is covered by the warranty and proceed with necessary repairs, replacements, or other resolutions.